Service And Support

Services
Contacts
Location

4783 SC-153 Easley, SC 29642

Have Any Questions?

(864) 297-8100

Mail Us

info@primelineusa.com

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T.E.K Care

T.E.K. CarePrime Line Communications understands that business moves at a fast pace and things are constantly changing. For this very reason, we have created a T.E.K. Care offering that allows you to utilize the Prime Line Technical Team as an extension of your staff. Our T.E.K. Care program allows you to move, add, and change as much as you like, for one low monthly cost. No need to worry about finding time to administer your office telephone system, PLC HAS YOU COVERED.

We are Always Ready to Assist Our Clients

Training & Implementation

T.E.K Care provides the following benefits to your business

  • Remote system programming including: user extension moves, call routing changes, ringing option modifications, auto attendant changes, and voicemail administration, and so much more
  • Monthly system and voicemail configuration backups
  • Service provider trouble ticket assistance
  • Same day critical parts replacement for TEK Care customers
  • Priority assistance for T.E.K Care customers. Guaranteed 24 business hour request completion
  • Reduced on-site project pricing

Let Prime Line Communications focus on your office telephone system while you take care of your business.  Contact us today to get started with T.E.K. Care.

Maintenance

Prime Line Communications takes great pride in taking care of our customers after the initial sale and implementation of your office telephone system or video conferencing solution. We provide the most comprehensive post-warranty maintenance in the industry. Our maintenance program is designed to provide the highest level of support in the most critical of situations. By utilizing the maintenance services provided by Prime Line, you gain peace-of-mind that no matter what happens, Prime Line Communications has you covered. 

Maintenance services provided by Prime Line include, but are not limited to:

  • Advanced replacement of all covered equipment
  • No labor or premise visit charges for maintenance related issues
  • Quarterly dial in or on-site evaluation of equipment
  • Quarterly backup of current system programming information
  • Reduced labor charge for any system moves, adds, or changes
  • Reduced monthly TEK Care contract rates (If applicable)
  • Remote monitoring services (If applicable)
  • Same day critical component replacement
  • 24 X 7 X 365 (4) hour emergency response

Contact Prime Line Communications today for your office telephone system and video conferencing solutions.  Or for more information, browse our pages for Avaya IP Office, Avaya IP Office Essential Edition, Avaya Partner ACS, , Polycom video conferencing, and LifeSize video conferencing.

Ready to Get Started?